Always Fresh
Computed live from current order history, never a stale stored number.
Know Who You'reShipping To
Every customer gets a 0-100 risk score, calculated live from their real order history (delivery success rate, fraud flags, device and IP signals), so you know whether to trust a COD order before you pack it.
Screenshot coming soon
See Exactly Why
The score starts at 100 and every signal that lowers it is a named, visible rule (a low delivery success rate, a confirmed fraud order, a blocklisted IP) and never an opaque prediction.
- Score range 0-100, clamped so it never goes negative
- Low risk (70+), Medium (40-69), High (below 40)
- Every penalty is a named signal, shown in the breakdown
- Recalculated fresh every time you open the customer
Built From What Actually Happened
The score reads a customer's real delivery outcomes and fraud history (not a guess from their name or address) so a shopper with a clean track record scores differently from one who's cancelled repeatedly.
- Delivery success rate across resolved orders
- Confirmed fraud history on any past order
- Blocklisted IP or an unfamiliar device on their latest order
- More than one open order at once flags as a duplicate risk
Right Inside the Customer Page
Open any customer and the risk score is right there, with a color-coded badge, a score ring, and the full signal breakdown, so no separate report or export is needed.
- Color-coded Low / Medium / High badge
- A 0-100 score ring at a glance
- Full signal breakdown underneath
- New customers start at a fair, unpenalized Medium score
Informed, not automated
You Decide
A high-risk score is a flag for you to review, not an automatic block.
Per Store
Each customer's score is based only on their history with your store.
Explore More Features
Theme Editor
AI Assistant
Payments
Store Sale
Events & Campaigns
Marketing & Tracking
Store Analytics
Couriers
Orders
Customers
Fraud Protection
Risk Score
AI Image Generation
Push Notifications
Abandoned Checkouts
Frequently Asked Questions
Everything you need to know about building with SoftuneBD.
SoftuneBD is an all-in-one ecommerce SaaS platform for small businesses and startups in Bangladesh. Create a professional online store, manage products and orders, accept COD, bKash, Nagad, and SSLCommerz, connect couriers, run Store Sale (POS), and grow from one dashboard.
Yes. SoftuneBD includes a 7-day free trial with full dashboard access. No credit card is required to start. After the trial you choose Starter, Growth, or Business on the pricing page.
No. Sign up with an email and password. SoftuneBD does not ask for a card to start the 7-day free trial.
No. SoftuneBD is built for non-technical users. Launch a store, add products, manage orders, and customize your storefront in the Theme Editor, no coding required.
Yes. SoftuneBD lets you switch between stores from one dashboard. The Business plan includes up to 3 storefronts on a single account. SoftuneBD does not offer unlimited stores on every plan.
SoftuneBD Payments covers Cash on Delivery, manual bKash and Nagad (shopper pays your wallet number and submits a transaction ID), plus official bKash, Nagad, and SSLCommerz merchant connects from the same screen. Stripe and PayPal are not available.
Minutes. Pick a pre-built theme, add products, enable a payment method, and publish, your store can be live and accepting orders the same day.
Yes. SoftuneBD isolates each merchant’s data by tenant, stores sensitive credentials encrypted, and includes Fraud Protection, phone blocklist, site-wide IP blocking, device checkout rules, and a Suspicious Orders review queue, to reduce COD abuse and fake orders.
Yes. SoftuneBD cares about your branding and identity, not a generic storefront that looks like everyone else's. Choose a professional theme and use SoftuneBD’s Theme Editor to change logo, colors, fonts, and sections with live desktop and mobile preview, no code. AI Suggest can propose changes you still review before publishing.
No. SoftuneBD cares about your branding and identity, not a generic storefront that looks like everyone else's. Logo, colors, fonts, and homepage sections stay yours, so the storefront reads as your brand instead of a default theme.
SoftuneBD Couriers lets you connect Steadfast, Pathao, RedX, and eCourier with your own merchant accounts today. The same screen also lists Paperfly, Sundarban, Carrybee, SA Paribahan, and PandaGo. SoftuneBD does not claim real-time public tracking or auto-booking for every partner.
Yes. You can move between Starter, Growth, and Business. See the live pricing page for current limits and what’s included on each plan.
SoftuneBD’s Gemini-powered AI chatbot answers questions about your products, orders, and sales from your own store data. AI Suggest helps with theme direction, and one-click AI writing drafts product descriptions. Merchants always confirm before AI changes go live, SoftuneBD does not auto-rewrite your store SEO without review.
Let's build something
extraordinary.
Whether you need custom development, migration assistance, or just have a few questions, our team is ready to help you succeed on SoftuneBD.
Custom Development
Need bespoke features? We build custom themes and apps.
Installation Service
Let our experts set up and configure your store for you.
Request Support
Having issues? Our support team is here to help 24/7.
Documentation
Explore guides, API docs, and platform architecture.