SoftuneBD
Features/Fraud Protection

Stop FakeCOD Orders

Protect Cash on Delivery sales with a phone blocklist, site-wide IP blocking, device checkout rules, and a Suspicious Orders review queue, all controlled from one SoftuneBD screen.

Fraud Protection in the SoftuneBD dashboard
Site & Device Blocking

Block More Than Just a Phone

Block a visitor's IP address from your entire storefront, not only at checkout, and stop repeat checkout attempts from the same device automatically.

  • Site-wide IP blocking, a blocked visitor sees a clear notice, not a broken page
  • Device pending-lock stops a second checkout while one is already in progress
  • Device cooldown blocks repeat attempts after a cancelled or fraudulent order
  • Suspicious Orders queue flags high-value first orders and order bursts for review
  • Every flagged order is still saved, you decide, nothing is silently rejected
Phone Blocklist

Block Bad Numbers

Add a phone to your store blocklist and SoftuneBD rejects it at checkout automatically, not just as a later warning.

  • Enforced live at checkout today
  • Optional notes for your team
  • Scoped to your store only
  • Add or remove numbers anytime
  • Works alongside your other fraud rules
Fraud Rules

Set Your Rules

Configure high-value first-order holds and burst-order flags, and toggle each rule independently from Fraud Protection.

  • High-value first-order threshold
  • Burst-order detection window
  • Each rule can be turned on or off
  • You set the threshold amount
  • Applies automatically at checkout

Built for COD safety

Your Numbers

You choose what to block. Nothing is forced on by default.

Team Notes

Blocklist entries can carry context for staff.

One Dashboard

Configured beside Orders and Site Settings.

Explore More Features

Theme Editor

AI Assistant

Payments

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Events & Campaigns

Marketing & Tracking

Store Analytics

Couriers

Orders

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Fraud Protection

Risk Score

AI Image Generation

Push Notifications

Abandoned Checkouts

FAQ

Frequently Asked Questions

Everything you need to know about building with SoftuneBD.

SoftuneBD is an all-in-one ecommerce SaaS platform for small businesses and startups in Bangladesh. Create a professional online store, manage products and orders, accept COD, bKash, Nagad, and SSLCommerz, connect couriers, run Store Sale (POS), and grow from one dashboard.

Yes. SoftuneBD includes a 7-day free trial with full dashboard access. No credit card is required to start. After the trial you choose Starter, Growth, or Business on the pricing page.

No. Sign up with an email and password. SoftuneBD does not ask for a card to start the 7-day free trial.

No. SoftuneBD is built for non-technical users. Launch a store, add products, manage orders, and customize your storefront in the Theme Editor, no coding required.

Yes. SoftuneBD lets you switch between stores from one dashboard. The Business plan includes up to 3 storefronts on a single account. SoftuneBD does not offer unlimited stores on every plan.

SoftuneBD Payments covers Cash on Delivery, manual bKash and Nagad (shopper pays your wallet number and submits a transaction ID), plus official bKash, Nagad, and SSLCommerz merchant connects from the same screen. Stripe and PayPal are not available.

Minutes. Pick a pre-built theme, add products, enable a payment method, and publish, your store can be live and accepting orders the same day.

Yes. SoftuneBD isolates each merchant’s data by tenant, stores sensitive credentials encrypted, and includes Fraud Protection, phone blocklist, site-wide IP blocking, device checkout rules, and a Suspicious Orders review queue, to reduce COD abuse and fake orders.

Yes. SoftuneBD cares about your branding and identity, not a generic storefront that looks like everyone else's. Choose a professional theme and use SoftuneBD’s Theme Editor to change logo, colors, fonts, and sections with live desktop and mobile preview, no code. AI Suggest can propose changes you still review before publishing.

No. SoftuneBD cares about your branding and identity, not a generic storefront that looks like everyone else's. Logo, colors, fonts, and homepage sections stay yours, so the storefront reads as your brand instead of a default theme.

SoftuneBD Couriers lets you connect Steadfast, Pathao, RedX, and eCourier with your own merchant accounts today. The same screen also lists Paperfly, Sundarban, Carrybee, SA Paribahan, and PandaGo. SoftuneBD does not claim real-time public tracking or auto-booking for every partner.

Yes. You can move between Starter, Growth, and Business. See the live pricing page for current limits and what’s included on each plan.

SoftuneBD’s Gemini-powered AI chatbot answers questions about your products, orders, and sales from your own store data. AI Suggest helps with theme direction, and one-click AI writing drafts product descriptions. Merchants always confirm before AI changes go live, SoftuneBD does not auto-rewrite your store SEO without review.

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Fraud Protection | SoftuneBD